—Help center
Setup, sending, sync, billing, claims, and the troubleshooting bits. If you can't find what you need, message us — we read every message.
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What PreArrive does, the setup flow, and where to go next.
How sending works: the signing link, what the guest sees, what you get back.
How to write rules that read cleanly in a claim. Fee unit conventions.
Solo+ lets one property carry multiple packets: weekend vs weeklong, peak vs off-season, whole-home vs single-room.
How to mirror packet terms in the listing, platform messages, and signed acknowledgment.
Auto-pull bookings into PreArrive so you stop retyping. Inbox + confirm flow.
Backfill guest name and email from forwarded Airbnb/VRBO/Booking confirmations.
New properties auto-send 72 hours before check-in and remind every 24 hours after. The override chain, the "Don't schedule" option, and why a send didn't land at the exact minute you expected.
Set property-default check-in and check-out times, an IANA timezone, and per-reservation overrides. They show up on the signing page, certificate, emails, and the iCal feed.
Pro-tier teams: Owner, Admin, Member, and per-property Property Owner.
Plans, the Stripe Customer Portal, extra-property and extra-seat add-ons.
Hash + HMAC + QR: what stops anyone forging or tampering with a signed cert.
What the certificate proves, when to attach it, and the patterns that file cleanly.
Build a claim file around the signed certificate: evidence inventory, hashes, messages, and deadlines.
A durable /c/
Two timelines per reservation (signing invite + completion copy) with Sent / Delivered / Opened / Clicked / Bounced. What suppressions are, why they exist, and how to recover when a delivery fails.
FAQ answers the most common product questions in one place. Why we built this explains the AirCover-claim pattern the certificate is designed for.