—Help center
Setup, sending, sync, billing, claims, and the troubleshooting bits. If you can't find what you need, message us — we read every message.
What PreArrive does, the setup flow, and where to go next.
How sending works — the signing link, what the guest sees, what you get back.
Auto-pull bookings into PreArrive so you stop retyping. Inbox + confirm flow.
Backfill guest name and email from forwarded Airbnb/VRBO/Booking confirmations.
Pro-tier teams: Owner, Admin, Member, and per-property Property Owner.
Plans, the Stripe Customer Portal, extra-property and extra-seat add-ons.
Hash + HMAC + QR — what stops anyone forging or tampering with a signed cert.
What the certificate proves, when to attach it, and the patterns that file cleanly.
FAQ answers the most common product questions in one place. Why we built this explains the AirCover-claim pattern the certificate is designed for.