← Help center

Getting started

PreArrive gets every guest to read, acknowledge, and sign your house rules and itemized fees before check-in — and gives you back a PDF certificate you can attach to an AirCover, insurance, or small-claims request. This is the orientation.

What it does

One signing link per reservation. The guest taps each rule and each fee, draws a signature, and gets a confirmation. You get a timestamped PDF certificate stored on the reservation.

The certificate proves disclosure (the rules they saw) and acknowledgment (that they agreed). That’s the half of the AirCover requirement most hosts are missing.

What it deliberately won’t do

  • It doesn’t verify IDs. No selfies, no document scans, no biometric matching.
  • It doesn’t manage your listing. No availability, no pricing, no channel-manager features.
  • It doesn’t replace your PMS. Reservations are entered manually or pulled from an Airbnb/VRBO/Booking iCal feed.

The setup, in 60 seconds

  1. Create a property (name + address).
  2. Edit the starter packet — rules, fees, WiFi, door code, check-in notes.
  3. Add a reservation (guest name, email, dates) and click Send.

That’s the whole loop. The starter packet ships with sensible defaults you can keep or replace.

Where to go next

Still stuck? Message us — we read every message and reply within a few hours on weekdays.