—Help
PreArrive gets every guest to read, acknowledge, and sign your house rules and itemized fees before check-in — and gives you back a PDF certificate you can attach to an AirCover, insurance, or small-claims request. This is the orientation.
One signing link per reservation. The guest taps each rule and each fee, draws a signature, and gets a confirmation. You get a timestamped PDF certificate stored on the reservation.
The certificate proves disclosure (the rules they saw) and acknowledgment (that they agreed). That’s the half of the AirCover requirement most hosts are missing.
That’s the whole loop. The starter packet ships with sensible defaults you can keep or replace.
Still stuck? Message us — we read every message and reply within a few hours on weekdays.