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Getting started

PreArrive gets every guest to read, acknowledge, and sign your house rules and itemized fees before check-in, and gives you back a PDF certificate you can attach to an AirCover, insurance, or small-claims request. This is the orientation.

What it does

One signing link per reservation. The guest taps each rule and each fee, draws a signature, and gets a confirmation. You get a timestamped PDF certificate stored on the reservation.

The certificate proves disclosure (the rules they saw) and acknowledgment (that they agreed). That’s the half of the AirCover requirement most hosts are missing.

What it deliberately won’t do

  • It doesn’t verify IDs. No document scans, no biometric matching, no identity database. Paid hosts can optionally require a plain photo at signing.
  • It doesn’t manage your listing. No availability, pricing, payouts, cleaning operations, or channel-manager writeback.
  • It doesn’t replace your PMS. Reservations can be entered manually, pulled from Airbnb/VRBO/Booking iCal feeds, parsed from forwarded booking emails, or created through the Pro REST API.

The setup, in 60 seconds

  1. Create a property (name + address).
  2. Edit the starter packet: rules, fees, safety notes, WiFi, door code, and release timing.
  3. Add a reservation (guest name, email, dates) and click Send.

That’s the whole loop. The starter packet ships with sensible defaults you can keep or replace.

Where to go next

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