PreArrive helps short-term rental hosts collect signed guest acknowledgments before releasing check-in details.
Free covers one property forever. Paid tiers start at $9/mo.
01What it is
A pre-arrival acknowledgment layer that turns rules, fees, and arrival-release into a readable packet, then records exactly what the guest acknowledged before check-in.
02See it work
The phone below is what your guest sees. Tap each rule and each fee. Draw the signature. Watch the audit trail tick — every signal a claims reviewer would later ask for — timestamps, IPs, line-by-line acknowledgments — is recorded as it happens.
Prefer a full-page view? Open the signing demo.
On a real reservation, this PDF lands in your inbox and on the reservation page. This demo certificate uses the signature you just submitted and omits the optional photo panel.
Free, no card.
03Why this works
The product value starts before a claim exists. A guest who actively taps each rule, reviews each fee, and signs before arrival has done more than skim a listing paragraph.
Behavioral research describes this as commitment and consistency: people tend to act in line with commitments they have made explicitly.[1] PreArrive turns passive notice into an active moment at the exact point when expectations matter most.
The guest taps every rule and fee individually, instead of scrolling past a block of text.
WiFi, door-code, or check-in details can wait until the packet is signed.
If the boundary is tested later, the signed PDF preserves the exact wording and timing.
—The artifact
Every signed packet produces an immutable PDF: the rules and fees exactly as the guest saw them, the drawn signature, two timestamps with IPs, and a SHA-256 content hash so any later edit is detectable.
If a dispute escalates, this is the artifact you attach — formatted the way claims reviewers expect to see disclosure and acknowledgment, instead of a screenshot of a chat thread.
Open the sample certificate PDF
04Pricing
A real free tier so you can try the product on a single property. Paid tiers add custom branding, more properties, and your own domain. No annual lock-in.
Free · 1 property
For the one-property host with the occasional stay.
$90/yr, 2 mo free
$9/mo · 1 property
For the independent host running one listing year-round.
$190/yr, 2 mo free
$19/mo · 5 properties
For the host with a small portfolio.
$790/yr, 2 mo free
$79/mo · 10 properties
For co-hosts, boutique managers, and API users.
05Common questions
No. The certificate is evidence. It is a tamper-evident record of what the guest saw and acknowledged, written in the language that Airbnb’s Resolution Center, an insurer, or a small-claims clerk wants to see. PreArrive does not litigate the dispute for you.
No. They click an email link, tap each rule and fee on their phone, and draw a signature on the page. About 90 seconds. Mobile-first, no app store involved.
No tool does that, including ours — the Resolution Center weighs evidence and decides at its discretion. What it looks for is a fee disclosed in the listing AND acknowledged by the guest. PreArrive gives you a paste-ready "Additional Rules" block for the listing field, plus the signed acknowledgment record. Both halves of the requirement, in one place.
The same packet works for any reservation source, and that source is captured on the certificate. The Airbnb-block paste is specific to Airbnb’s resolution flow. For everything else the certificate itself is the artifact you submit.
Yes. one property, 1 sync source, 10 packets/mo, 3 rules + 3 fees per packet, 1 packet per property, one active reservation at a time. Solo at $9/mo removes the volume caps and adds branding when you want it.
Yes. Paid plans support tier-specific property add-ons ($7/mo on Solo, $5/mo on Host, $3/mo on Pro) and $5/mo teammate-seat add-ons. Adjust quantities with the +/− steppers on your in-app Billing tab (owner-only; changes are prorated automatically). The Stripe Customer Portal is just for invoices, card, and cancellation. Your dashboard caps update right away. You only upgrade tiers when the next tier becomes cheaper, or when you need features like per-property branding, custom domain, or API access. The app nudges you when that happens.
Two events with timestamps and IPs: the email click (guest opened your branded link) and the signed action (guest tapped through every rule and fee and drew their signature). Both are written to the certificate alongside a SHA-256 hash of the packet contents.
Build a packet once, send it on every reservation. Free covers one property. Paid tiers start at $9/mo when you outgrow the volume caps.