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Forwarding confirmation emails

Calendar sync pulls dates and a reservation code; it doesn’t see the guest’s name or email. Email forwarding fills that in. When the platform sends you a confirmation, you forward the email to a PreArrive inbox address; we parse the guest contact and attach it to the matching synced reservation.

Set it up

  1. Open Settings in the side rail.
  2. Scroll to Forward reservations by email.
  3. Click Generate forward-email address. Copy it.
  4. Set up forwarding from each platform (see below).

The address is one-per-account, not per-property. Forwards work across every team you’re in.

Per-platform forwarding

  • Airbnb — Airbnb doesn’t forward natively. Use a Gmail (or your provider’s) filter: from [email protected] → forward to your PreArrive address. Most email providers support this in a few clicks.
  • VRBO — Account → Notifications → Email forwarding. Add the address.
  • Booking.com — Extranet → Inbox → Settings → Forwarding. Add the address.

What we extract — and what we don’t keep

Per email, we extract the reservation code, guest name, and guest email. We do not store the email body. The extracted fields and the From / Subject metadata live on the inbound_emails table for debugging; the raw body is never persisted.

If SPF or DKIM fails on the email (i.e., someone’s spoofing Airbnb), we refuse to process — the spoofing check is the reason we ask you to forward to a unique per-account address.

When matching works

We match by reservation code. If you also have calendar sync running, the synced reservation’s placeholder guest gets replaced with the real name + email automatically.

If no synced reservation matches (you haven’t connected the calendar for that property yet), the email is logged but no reservation is created. Connect the calendar first, or use direct entry.

Still stuck? Message us — we read every message and reply within a few hours on weekdays.