—Help
PreArrive billing runs through Stripe. The plan picker is in the app (Billing tab). Everything else — invoices, cards, cancellations, add-on quantities — lives in the Stripe Customer Portal.
Annual billing is two months free across the line (Solo $90/yr, Host $190/yr, Pro $490/yr).
Past Pro’s included 25 properties or 5 teammate seats, you buy more as quantity-based subscription items on the same Pro plan:
Manage quantities from the Billing tab → Manage billing & add-ons. That opens the Stripe Customer Portal, where you can add/remove items, update card, view invoices, or cancel.
Stripe webhook updates your effective property + seat caps the moment the portal change lands. You don’t need to refresh; the next property-create or teammate-invite uses the new caps.
If you cancel an add-on with active overage (e.g., you remove a seat while 5 admins exist), Stripe accepts the cancel but the next teammate-invite will be blocked until you’re back within the new cap.
Still stuck? Message us — we read every message and reply within a few hours on weekdays.