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Billing and add-ons

PreArrive billing runs through Stripe. The plan picker is in the app (Billing tab). Everything else — invoices, cards, cancellations, add-on quantities — lives in the Stripe Customer Portal.

The plans

  • Free — 1 property, 1 sync source, 10 packets/mo, 5 rules + 3 fees per packet. No card needed.
  • Solo — $9/mo — 1 property, unlimited rules / fees / packets, custom signing-page branding.
  • Host — $19/mo — 5 properties, per-property branding.
  • Pro — $49/mo — 25 properties, team accounts (5 teammate seats), custom domain, CSV audit-trail export, add-on properties and seats.

Annual billing is two months free across the line (Solo $90/yr, Host $190/yr, Pro $490/yr).

Pro add-ons

Past Pro’s included 25 properties or 5 teammate seats, you buy more as quantity-based subscription items on the same Pro plan:

  • Extra property pack — $3/mo per property ($30/yr).
  • Extra teammate seat — $9/mo per seat ($90/yr).

Manage quantities from the Billing tab → Manage billing & add-ons. That opens the Stripe Customer Portal, where you can add/remove items, update card, view invoices, or cancel.

How limits update

Stripe webhook updates your effective property + seat caps the moment the portal change lands. You don’t need to refresh; the next property-create or teammate-invite uses the new caps.

If you cancel an add-on with active overage (e.g., you remove a seat while 5 admins exist), Stripe accepts the cancel but the next teammate-invite will be blocked until you’re back within the new cap.

Still stuck? Message us — we read every message and reply within a few hours on weekdays.