The four roles
- Owner (one per team) — the account holder. Manages billing, members, properties, packets, reservations. Cannot be removed.
- Admin — full team access except billing. Can invite and remove members.
- Member — full team access on properties / packets / reservations. Can’t invite or remove anyone.
- Property Owner — scoped to specific properties. Can edit rules / fees / WiFi / door code on their own listings only. Cannot create reservations, cannot send packets, cannot see other owners’ properties.
When teams make sense
- Co-hosting business — you run packets for 5–25 listings owned by other people. Invite each owner as a Property Owner scoped to their listings so they can keep their own rules current.
- Two-person operation — a partner who also sends packets. Invite as Admin or Member.
- Solo — skip teams. Solo and Host tiers are intentionally single-login.
Inviting a teammate
- Settings → Manage team.
- Enter the email, pick a role.
- For Property Owner: also pick which properties they can manage.
- Click Send invite. They get an email; clicking the link signs them in (existing PreArrive account) or starts a new account on the same team.
Property Owner invites don’t consume your 5 teammate-seat allowance — they’re tracked separately by property count.
Switching between teams
A user can belong to multiple teams (their own free team, plus any teams they’re invited to). The top-nav switcher shows up as soon as you’re in 2+ teams. Pick a team to scope your dashboard to that team’s properties.
Still stuck? Message us — we read every message and reply within a few hours on weekdays.