Calendar sync

Each platform exports an iCalendar feed (an .ics URL) listing your bookings as date ranges with a reservation code. PreArrive fetches that feed every 30 minutes, dedupes, and creates a synced reservation in your Inbox for each new booking.

iCal feeds don’t carry the guest’s name or email, only dates and a reservation code. You fill in the guest contact when you confirm. If you want guest contact auto-filled, also turn on forward-email parsing.

• Airbnb: Calendar → Availability → Connect another calendar → Export calendar. Copy the URL.
• VRBO: Calendar → Import/Export → Export your VRBO calendar. Copy the URL.
• Booking.com: Extranet → Calendar & rates → Sync calendars → Export. Copy the URL.

In PreArrive, open the property, click Calendar sync, paste the URL into the right platform’s row, and click Connect.

Open Inbox in the side rail to see every booking we’ve pulled but you haven’t confirmed yet. Each row shows the property, source (Airbnb / VRBO / Booking), reservation code, and dates.

Two buttons per row:

• Confirm & edit. Promotes the reservation to draft. Asks you for guest name and email (the iCal pull doesn’t have these). After you save, the reservation is ready to send.
• Ignore. Dismisses it. Use this for blocked-off dates the platform sent through as "events" but aren’t real bookings.

Guest changes their dates. If a guest reschedules on the platform, the next sync updates the matching reservation’s check-in and check-out dates and times automatically. You don’t need to re-enter it. The one exception: a reservation whose certificate has already been signed (or one that’s been redacted or placed on legal hold) is frozen, so we never overwrite its dates. Signed reservations stay exactly as the guest agreed to them.

Booking is cancelled on the platform. When a booking disappears from the feed (usually because the guest cancelled in Airbnb / VRBO / Booking), we mark the matching reservation Canceled and email you so you know. A cancelled reservation stops all further packet activity (no auto-send, reminders, or late alerts). Already-signed reservations are left alone. If the platform’s feed comes back empty or broken, we don’t cancel anything. We only act on a cancellation when the feed is healthy and still listing your other bookings, so a momentary platform glitch can never wipe out your real stays.

We pull every 30 minutes. Click Sync now on the property’s Calendar sync screen to refresh on demand.

On Free you can connect 1 sync source total. Paid tiers connect as many as you have properties, one per platform per listing.