—Blog
Plainspoken writing on disclosure, acknowledgment, and what a host can actually do before a guest checks in. No hype, no hot takes.
The Additional Rules field is the disclosure half of any later Resolution Center case. Most hosts use it like a welcome note. Here's the format reviewers expect — and how to write rules and fees so the disclosure half lines up cleanly with the acknowledgment half.
Read the postMost hosts intuit their fee-dispute exposure but never size it. The math is simple — stays × incident rate × fee — and the number is usually larger than the cost of the tool that would have produced the signed record. A walkthrough with three realistic profiles.
Read the postFive house rules most short-term-rental packets either omit or word too weakly to enforce — occupancy, quiet hours, unregistered guests, pets, checkout — and how to word each so a guest can acknowledge it line by line.
Read the postThe Resolution Center is mediation, not automatic billing. Here's what it actually weighs — the disclosure-plus-acknowledgment requirement, the 14-day window, why "I mentioned it in chat" doesn't hold up, and what a clean file looks like.
Read the postMost denied AirCover claims fail for the same reason, and it isn't the damage. A look at the disclosure-versus-acknowledgment gap, the 14-day window, and what the file is usually missing.
Read the post