Sending your first packet

Open the property, click Reservations, then New reservation. Enter the guest name, email, and dates. Click Send. PreArrive emails the guest a branded link.

You can also send from the Reservations tab in the side rail — pick a property, fill in the guest, hit send. Same result.

A page branded with your property name (and address, if you set one). They tap each rule to acknowledge, then each fee — each one is a separate tap so we can prove individual disclosure later.

Then they draw a signature with their finger or mouse, hit submit, and get a confirmation email with WiFi, door code, and a link they can reopen until checkout.

Three things land on the reservation:

• A PDF certificate with the property, the guest, every rule + fee they acknowledged, the drawn signature, and the timestamp + IP audit trail.
• A content hash on the signed snapshot — the rules + fees they signed are immutable, even if you edit the live packet later.
• An email notification to you when they sign, so you don’t have to refresh.

If the guest says they never got the email, click Resend on the reservation — same link, no new token.

If they refuse to sign or use the link, you can mark the reservation as manually overridden — you attest you got verbal/messaging acknowledgment another way. The certificate notes the override.