Claim kit workspace

Open a signed reservation and scroll below the certificate. The Claim kit panel gives you:

• A deadline checklist derived from checkout date.
• A local evidence inventory with file type, name, size, description, and SHA-256 hash.
• Copyable reimbursement, evidence-summary, follow-up, and cover-note message templates.
• A downloadable text summary that combines reservation details, checklist state, evidence metadata, and hash values.

The current workspace is deliberately local: it records metadata and hashes in your browser, but it does not upload evidence files to PreArrive storage. Keep the originals in your own evidence folder and submit them through the platform or insurer.

• Certificate PDF. Download it from the signed reservation and attach it as the acknowledgment record.
• Photos or videos. Capture the condition at turnover, timestamps, visible damage, smoke evidence, or unauthorized occupancy evidence.
• Receipts, invoices, and estimates. Include repair, replacement, cleaning, ozone treatment, or labor documentation.
• Statements. Add cleaner, manager, neighbor, or maintenance notes when they directly observed the issue.
• Platform messages. Export or screenshot the message thread so the request stays tied to the reservation record.

The exported claim-kit summary is an index, not a replacement for the files. It tells a reviewer what evidence exists and prints the SHA-256 hash for each file you inventoried.

Submit the certificate PDF, evidence files, and the summary together. If a file is later questioned, the hash gives you a way to show the file you submitted matches the file you inventoried.

Policies change. Verify current platform rules before publishing new claim guidance:

• Airbnb Host damage protection
• Host Damage Protection Terms
• Request or send money in the Resolution Center

• It is not legal advice.
• It is not a guarantee that Airbnb, an insurer, or a court will reimburse you.
• It is not cloud evidence storage yet; files stay with you until you submit them through the proper channel.
• It is not an off-platform payment request. Keep reimbursement requests inside the platform where required.