Claim kit workspace

1. Open Reservations.
2. Use the row Actions menu on a signed reservation and choose Open claim kit.
3. Or open the signed reservation and use the top-level Claim kit button.

• Claim details: issue type, incident date, claimed amount, platform case ID, and a short factual summary.
• Deadline checklist derived from checkout date and platform evidence guidance.
• Evidence manifest with local file hashes, filename, MIME type, size, description, and what the item supports.
• Copyable and editable reimbursement, evidence-summary, follow-up, and cover-note message templates.
• Claim packet PDF export with the reservation details, checklist, manifest, incident summary, message appendix, and signed certificate.

Photos, videos, receipts, estimates, statements, and screenshots remain outside PreArrive. The browser can hash selected local files and add their metadata to the manifest, but original evidence file bytes are not uploaded to PreArrive.

Attach those originals through Airbnb, your insurer, or the filing workflow you are using. The PreArrive PDF organizes the record; it does not replace the underlying evidence.

• Certificate PDF. The claim packet export includes it as the acknowledgment record.
• Photos or videos. Capture the condition at turnover, timestamps, visible damage, smoke evidence, or unauthorized occupancy evidence.
• Receipts, invoices, and estimates. Include repair, replacement, cleaning, ozone treatment, or labor documentation.
• Statements. Add cleaner, manager, neighbor, or maintenance notes when they directly observed the issue.
• Platform messages. Export or screenshot the message thread so the request stays tied to the reservation record.

• Signed certificate appendix.
• Reservation details: property, guest, stay dates, source, reservation ID, and signed timestamp.
• Checklist status and claim deadline.
• Evidence manifest with SHA-256 hashes.
• Incident summary and message appendix.
• Evidence-only disclaimer.

Policies change. Verify current platform rules before publishing new claim guidance:

• Airbnb Host damage protection
• Host Damage Protection Terms
• Request or send money in the Resolution Center

• It is not legal advice.
• It is not a guarantee that Airbnb, an insurer, or a court will reimburse you.
• It is not evidence file storage; original files stay with you until you submit them through the proper channel.
• It is not an off-platform payment request. Keep reimbursement requests inside the platform where required.